PRIVACY POLICY

Your data, trust and privacy are our responsibility. This Privacy Policy explains clearly and in detail how we collect, use, secure and manage information when you interact with OverstockBay website, enquiry tools, listings and manual communication systems.

1. Information We Collect

We collect at registration or enquiry submission:

  • Name

  • Contact phone

  • Email address

  • Business role (Seller or bulk buyer)

  • Enquiry text or messages

  • Listing details including lot info text, inventory category, stock quantity, expected price range, warehouse city-level location, uploaded images or inventory videos shared willingly by sellers

We may also collect:

  • Behavioral metrics and enquiry path monitoring logs, cookie data, browser performance data, device type, IP zone routing path, DNS resolution checks, email sending reputation screening logs by third-party tools and inbox providers

2. How We Use Your Information

We use info to:
✅ Connect lot sellers to lot buyers
✅ Enable enquiry exchange flow between the right party
✅ Track spam, fraud patterns or suspicious listing activity
✅ Improve listing enquiry response rates
✅ Maintain platform safety

We do not use your information for:
❌ Selling to random platforms
❌ External blasting campaigns
❌ Data misrepresentation lines

3. Sharing of Information

We only share:

  • Enquiry lead information entered by lot buyers with the seller who owns the listing ✅

  • We never sell your data to any random 3rd party or outside reseller system ❌

Trusted third party integrations may process limited delivery or server-side data:

  • Security tools from AWS or infrastructure routing partners that help with uptime and analytic insights

  • Mailer host via Zoho Mail for inbox communication

  • Cookies for performance tracking

We ensure shared info is used for connection only and not for harming offline deals.

4. Email & Enquiry Communication

We may send emails such as:

  • Enquiry alerts

  • Seller followup ping

  • Inventory confirmation replies

  • Domain trust verification ✅

Emails are sent using mail infra like:

  • Zoho Mail

We do not guarantee inbox behavior of Gmail or other providers, but domain verification works through these true DNS trust records.

5. Cookies & Tracking Usage

We may use cookies to:
✔ Monitor enquiry flow
✔ Improve page speed
✔ Keep platform secure
✔ Maintain session history

Cookies do not steal personal device data and are for website performance only.

6. Data Security & Protection

We take reasonable steps including:

  • Enquiry spam screening

  • Account access lock for suspicious behavior

  • Secure hosting infra via Amazon Lightsail and mail secure infra via Zoho

  • Password-controlled dashboard access

  • Safe interface with no external payment pressure

But as deals are manual:
⚠ You are advised to check lot stock carefully before any independent transfer of payment or shipping talk.

7. User Rights

You can request:
✔ Edit or remove your data
✔ Delete or deactivate your account
✔ Remove a listing
✔ Remove your phone number from enquiry sharing panel
✔ Ask what data is stored for your user

By contacting:

  • Support email available on your inbox panel (you already know)

8. CAN-SPAM & Email Reputation

We comply with:

  • Safe enquiry communication style

  • DMARC/SPF/DKIM based email trust layering that is already proven verified

  • Human-first communications recommended for inbox reputation warmup ✅

9. Data Retention

Your data is retained only until:

  • The platform needs it to support connection, security, enquiry sharing and listing upkeep

  • You request removal ✅

We remove data when:

  • Fake activity hits threshold

  • Listing proven false

  • User requests deletion ✅

  • System detects harm attempts ❌

10. Children’s Data

This platform is not intentionally made for children under 13. If such data entered mistakenly, it gets removed from panels safely.

11. Privacy Updates

Policy may change. It reflects on website itself. Continued use means acceptance ✅

12. Consent & Responsibility

✔ You consent to share enquiry details with a particular seller on demand
❌ We do not handle payments, order delivery or shipping talk for you
⚠ We only enable you connect buyer and seller manually at early stage.